How will eBay protect its Buyers and Sellers tomorrow?

[img_assist|nid=7056|title=|desc=|link=none|align=left|width=100|height=42]Monroe Labouisse, Director of PayPal’s business on eBay in North America has made an official statement on PayPal Buyer Protection. Now it covers the full purchase price and original shipping costs of the eBay.com purchases with no coverage limit. This is an increase and a simplification from the previous coverage limits of $2000 and $200, which varied depending on the feedback of the seller. So, buyers are now even more protected when items are not received or are received but are significantly different than described in the eBay listing. There are some common-sense exceptions (for example, vehicles are not covered), but generally speaking, buyers can shop on eBay with confidence when paying with PayPal. Buyers also continue to be 100% protected against unauthorized use of their PayPal accounts, says the official blog.

Also, Monroe Labouisse said that now PayPal Seller Protection protects all U.S. sellers, not just PowerSellers as was previously announced as Expanded Seller Protection earlier in the year. Seller Protection covers eligible transactions from buyers in any of the 190 markets where PayPal is accepted—also with no annual coverage limit and for no additional cost. Sellers are covered when they ship eBay items to the address listed on the Transaction Details page — confirmed or unconfirmed. So, sellers are now even more protected against unauthorized use and item not received claims, chargebacks and reversals. There are also some common-sense exceptions to the improved protection for sellers (for example, if a payment is pending review by PayPal and the Transaction Details page tells a seller not to ship, but the seller does … then the seller won’t be covered), but again, generally speaking, if sellers get paid with PayPal, they can sell on eBay with confidence.

The PayPal User Agreement states that these buyer and seller protections are not effective until 10/31/08, however, the actual date for transaction coverage started October 22, 2008.