Better monitoring of financial processes

[img_assist|nid=7606|title=|desc=|link=none|align=left|width=100|height=65]Real-time monitoring and analysis of payment transactions is to be provided to Processa, a leading system integrator and Electronic Funds Transfer (EFT) service provider in Latin America which made a decision to use INETCO Insight software, a program developed by INETCO Systems Limited, a leading provider of business transaction intelligence software and communications gateway products for the retail and payment processing industries.

Processa and its customers will be able to make the end-customer payments experience more efficient and manage Service Level Agreement (SLA) by auditing Processa's applications and networks. 10,000 Point-Of-Sale (POS) terminals, generating over one million payment transactions per month, receive transaction processing services from Processa. The customer base includes non-banking institutions such as retailers that offer gift and loyalty card programs and private credit card issuers. By means of INETCO Insight Processa will be able to observe the quality of the system performance on the basis of the customers' experience. Besides operators will be enabled to proactively adjust and control general ratings connected to the SLAs.

Terminals, network providers, transaction switches, and authorization providers may be monitored and managed at an end-to-end level without intruding on existing transaction traffic.

The system is able to compare and present the whole history of the transaction which simplifies the study and estimation of transaction performance on a much higher level. Transaction performance is a direct reflection of the end-customer experience. So it helps to get insight into the interrelation of the transport, application and network levels for future causes. Such a possibility to receive a comprehensive sight removes the situations when a person to blame is looked for, decreases the cases when POS and ATM terminals are standing idle, eliminates discords in a consistent way and helps to find optimal solution before the discord affects transaction efficiency or the end-customer experience.

"Collaborating with INETCO has enabled us to guarantee our Service Level Agreements of 99.6% service availability, in which 95% of transactions must be responded to in two seconds and no one transaction should take more than 10 seconds," says Richard Kumpis, President, Processa. "With other monitoring tools, we had a fragmented and ineffective IT-based view of issues related to transaction flow. INETCO Insight gives us the ultimate end-to-end view of quality of service from the perspective of our customers, allowing us to proactively enhance their overall transaction quality and operational efficiency."