Gemalto provides replacement cards for MasterCard customers globally

Digital security provider Gemalto has entered into a definitive agreement with MasterCard to serve as its preferred emergency card replacement vendor worldwide. Under the agreement Gemalto will allow premium MasterCard cardholders to receive their new card in 24 hours or less, even when on the move, anywhere in the world.

As a customer loses their card MasterCard taps into Gemalto’s global network of certified banking service centers and provides the cardholder’s confidential information through a secured communication infrastructure. From the moment the order is received, Gemalto will take all necessary steps to supply a replacement card, even hand delivering in some cases.

“MasterCard is committed to providing utmost convenience for consumers,” said Daniel Balistierri, Vice President Cardholder Solutions, MasterCard. “We have selected Gemalto for their ability to quickly react to our customers’ needs. Their unified network of service centers, dispersed in all five continents, ensures cardholders will quickly receive a replacement card no matter where they travel.”

“MasterCard and Gemalto share a mutual dedication to delivering white-glove services and we are proud to be the only third party to offer worldwide emergency card replacement,” added Philippe Cambriel, Executive Vice President, Gemalto. “This pioneering service, available from anywhere in the world, strengthens our position as global issuers’ preferred business partner.”