Fiserv releases e-Messaging Service for billing organizations

The global provider of financial services technology solutions Fiserv launched its innovative eMessaging Service, which enables billing organizations to communicate legal disclosures, regulatory updates and service-related information via e-mail directly to customers who have elected to go paperless and receive bills electronically.

Michelle Flint, vice president an and general manager, Biller Solutions, Fiserv, said: "The eMessaging Service from Fiserv enables cost savings as we provide a secure way to deliver electronic messages and connect with customers at their preferred touch point - online. This also minimizes dependence on a consumer's physical address and personalizes the communication process."

The eMessaging Service benefits a broad spectrum of billing organizations, specifically credit card companies, utility and energy providers, telecommunication services, mortgage and lending companies, and insurance providers. The eMessaging Service uses the cost effective and efficient e-mail channel in which delivery can be easily tracked, unlike paper mail. As a complement to eBill Distribution from Fiserv or Biller Direct HV from Fiserv, messages sent with the eMessaging Service allow the biller to add branding and personalization with individual names, hyperlinks, logos and graphics, and thus extend their brand to the e-bill experience as they maintain consistent communication with their consumers.

Biller Solutions from Fiserv is an example of Fiserv's Customer & Channel Management core competency. Fiserv offers a complete portfolio for optimizing bill pay touch points to maximize profitability, including electronic and paper bill production and distribution, on-demand and recurring bill payment (via agent, web, IVR and walk-in channels) as well as e-lockbox and remittance processing.

Separately, Fiserv declared the general availability of the latest version of the Signature Bank Platform for US financial institutions. Signature 9.2, a powerful, comprehensive retail and commercial banking solution, advances efficient operations and the bank's ability to quickly deploy new products and services, both of which are key objectives for Fiserv clients in this challenging economy. Tony Catalfano, division president, Bank Solutions, Fiserv, said: "Signature 9.2 delivers enhanced functionality and process improvements in credit management and loan fulfillment that can lead to increased end-customer satisfaction. This version includes the first enhancements in a multiple release process to deliver additional commercial lending functionality to address the needs of our clients and this dynamic marketplace."

Furthermore, Signature 9.2 provides new risk detection scenarios made available through Fraud Manager for Signature. To strengthen the ability to detect fraud, enhanced features include dynamic risk analysis along with activity profiling and alerts that are sent based on changes in customer behavior. These additional risk detection scenarios built on this integrated platform identify potentially fraudulent behavior based on the actions of both the victim and fraudster. In addition, regulatory items in Signature 9.2 include the automation of OFAC screening of International ACH Transactions and affiliated marketing capabilities to effectively manage marketing campaigns in compliance with the new Affiliate Marketing Rules instituted by the Federal Trade Commission.