Ex-eBay executive to join Zuora as VP of Customer Operations

The fastest-growing on-demand subscription billing and payments service, Zuora Inc. declared that Elizabeth Tse will join its executive management team as Vice President of Customer Operations. Tse will manage the Professional Services Group, Customer Support and Care. Besides, she will own all customer operations post-sales, including managing Zuora’s entire portfolio of service offerings required to ensure the success of the company’s customers.

Tse currently sits on Zuora’s Advisory Board, bringing 20 years of global experience in e-commerce and financial services and her expertise in developing and leading key business strategies for billing operations. Before joining Zuora, Tse worked as VP, Global Billing, Payments & Collections, at eBay, where she was responsible for overseeing worldwide billing operations for the world’s largest online marketplace. In addition, Tse held similar executive level positions with Providian Financial where she was Senior Vice President of New Product Development and American Express where she was Marketing Manager.

Zuora, which has more than 100 customers, including CVSDude, Marketo, Box.net, and Sun Microsystems, launched in April 2009 Z-Billing 2.0, the most powerful and customizable on-demand billing platform available anywhere. Z-Billing was designed for subscription companies, giving them the flexibility and power to create, manage, and grow their business. Within one year of launching, Zuora completed its suite of products, including Z-Payments, Z-Force, Z-Commerce, the Business Cloud developer platform; and Z-Commerce for Facebook.