USAA found as excellent credit card provider, AmEx and Discover found as good

Forrester Research’s Customer Experience Index (CxPi) showed that credit card providers took sixth place out of 12 industries included in the report ending up with an overall “okay” rating of 68%. According to the report the ending up with an overall “okay” rating of 68%.

On the top of the list with an “excellent” rating of 91% there was USAA followed by two

firms with “good” ratings: American Express (79%) and Discover (75%). The index also revealed that , HSBC received a “very poor” rating, while Washington Mutual and Bank of America ended up with “poor” ratings.

When it comes to meeting needs, USAA ended with a near perfect score. American Express also ended up with an “excellent” rating, and five other firms wound up with a “good” rating. HSBC was the only credit card provider with a “poor” rating.